We have been involved in the energy and real estate industry for almost 20 years. Together with well-known companies in this sector, we have developed sustainable concepts.
Our focus is on the training and further qualification of employees who work in customer service, sales, energy billing or receivables management in an energy company.
There is no specific job description for the areas mentioned. In practice, it is clear that knowledge from different professional groups is relevant for carrying out the job. We have brought together the most important ones in a compact training course. This training concept is holistic and is based on imparting uniform knowledge. Our goal is a professional customer approach at a high level, regardless of the communication channel.
In this context, we offer basic training for new employees or design customized solutions based on your requirements.
This program is therefore suitable for career changers as well as experienced employees from energy companies.
Below we present the personal certification for the energy industry:
Compact training
"Certified customer service employee in the energy and utilities industry"
Specially developed for customer advisors in the energy and utilities industry.
A lot of effort has been invested in the certification of processes in the past. This is certainly a necessity from a business point of view. Nevertheless, it is no longer a secret that the communicative and professional skills of employees are becoming increasingly important and are indispensable in a well-functioning customer service.
In cooperation with a well-known energy service provider in central Germany, PVM-Consulting has developed a modular, holistic training program to improve service quality. The targeted further training measure enables employees to cope with the constantly growing demands placed on us by the liberalized market. In addition to providing specialist information, the focus is on practical exercises and examples.
Employees are trained in customer psychology, questioning and argumentation techniques, behavior in stressful situations and dealing with difficult customers. The specialist information includes topics such as the legal and technical fundamentals of the energy industry, knowledge of energy billing, etc.
Of course, we are happy to make an offer to companies as well as other interested parties for the qualification.
The offer is also very suitable for service providers in the energy industry and can be expanded to include a recruiting module.
Our certification process is an independent skills assessment. This means that there is a strict separation between training and testing, which is why the results are neutral and transparent.
Proof of trained personnel secures competitive advantages in the highly competitive energy market and strengthens customer confidence in the services offered.
The sustainability of the compact training course is ensured by the recertification procedure specially developed for the individual needs of the energy industry. This ensures that your employees' skills are continuously updated.
Certified graduates have proven their skills to an independent personnel certification body. By certifying your personnel, you secure market and competitive advantages. You give customers and partners more security and good reasons to choose you and your company.
Energy companies have the option of using the certification mark for advertising purposes under certain conditions.